Improving Patient Care with a Phone System for Healthcare
Delivering advanced, affordable VoIP for healthcare
A VoIP business phone system needs to help you do more than answer calls. With Switchvox, you can connect staff and patients in minutes, respond faster, have patient data at your fingertips from your office or from your mobile phone.
The Healthcare industry is rapidly evolving with new technological advances.
Such technologies include computerized systems that are moving towards Electronic Medical Record (EMR) and Electronic Health Record (EHR). Soon all medical charts will only exist on computers; therefore it is important that a phone system can provide your facility with a safe storing system for data. Switchvox can help practice achieving HIPAA compliance with features such as call recording, call monitoring and more. This includes secure, non-SMS, encrypted messaging, secure access to data through web portals, and other security features.
Switchvox helps improve quality and is also cost efficient. Many companies such as Strategic Health Care of Santa Barbara were very impressed with the features and saved money. Strategic Health Care reported cost savings of more than $25,000 a year in user costs.
Strategic Health Care stated, “Among the reasons for selecting Digium was the flexibility of the Switchvox Unified Communications solution – the family of IP PBXs delivers web interface applications directly to the telephone handset. Known for its user-friendly edge with administrators, it also has a price point advantage. The business-critical features that businesses require today are already included in the price of the appliance, rather than priced separately as add-on features.”
Healthcare Features with Switchvox
This feature allows you to pull up patient records. The Switchboard helps the industry take a step closer to EMR and EHR.
Digium's VoIP gateways are cost-effective, industrial grade appliances that simplify the process of deploying converged media networks.
Call recording feature allows you to record calls, this is especially beneficial for improving customer care.
When you have multiple medical offices it may be a little more difficult to get in contact with other employees. With the Multisite feature you will be able to get connected between multiple offices, by only dialing the extension numbers.
Healthcare providers have to stay on the go to keep up with many of their patients. The mobility feature makes it easy to keep in touch no matter where you are.
With the call queues functionality you can direct the customers right to where they need to be. You can upload music or record announcements, and you can let your callers know when they can expect to talk to someone.
Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts. By looking at the trends you will be able to improve your customer service and sales.
Switchvox can integrate easily with 3rd party solutions for easy automatic reminders. By installing an automated telephone system, the process of appointment reminders can be simple and save your personnel hours.
Switchvox’s integration with Lifesize provides a great HD video conferencing feature that can help improve accuracy and communication between healthcare providers and patients. This feature can expand opportunities for Telehealth solutions.