Switchvox Switchboard - How to Use the Top Navigation Bar

Top Navigation Bar

Learn where to find certain tools and settings on the top navigation panel in this video.

Switchvox Switchboard - How to Create a Layout

Layouts

Users create their own layout to fit their needs and personalize their Switchvox experience.

Switchvox Switchboard - How to Use Switchboard Training Tools

Training Tools (Monitoring)

Managers can utilize tools such as monitoring, recording, whispering, and barging to help train their employees.

Switchvox Switchboard - How to Use the My Calls Widget

My Calls Widget

The My Calls Widget has the power to control incoming and active calls.

Switchvox Switchboard - How To Use the Directory

Directory Panel

Pulling up the directory will show the available contacts you have access to and a complete internal company directory.

Switchvox Switchboard - How to Use the Contacts and Tags Widget

Contacts and Tags Widget

This widget is the hub for all of your contacts and their information including who is on a call and who is available.

Switchvox Switchboard - How to Use the Parking Lot Widget

Parking Lot Widget

Put a call on hold for anyone to pick up using the parking lot widget.

Switchvox Switchboard - How To Use Chat and Video Chat

Text Chat and Video Chat

Text and video chats are simple and effective alternatives to phone calls.

Switchvox Switchboard - How to Use Multimedia Chat

Multimedia & Guest Chat

Instant messaging, video chat, and screen sharing with external clients, customers, or partners is possible with our Multimedia feature.

Switchvox Switchboard - How To Use the Queue Widgets

Queue Widgets

Monitor and view real time information for queues that you’re a member of or manage.

Switchvox Switchboard - How to Use the Queue Calls Waiting Widget

Queue Calls Waiting: Call Control

Contact center supervisors are able to set what happens to incoming calls regarding who answers them and when.

Switchvox Switchboard - How to Use the Wallboard Widget

Queue Wallboard Widget

The wallboard widget enlarges key data for easy viewing on contact center floor monitors.

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