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Digium's Support Team Believes:

Quality
We listen to understand and provide accurate responses.

Respect
We are honest, polite, patient, cooperative, available, and easy to do business with.

Knowledge
We know the answer or where to find it.

Building Relationships
We build relationships with channel partners and end-users alike.

 
Scope of Support: Switchvox
Product Support Period Support Description Support Cases Response Target
Switchvox Silver Annual* Email Unlimited 24h Mon-Fri
Switchvox Gold Annual* Email + 8x5 Phone Unlimited 24h Mon-Fri
Switchvox Platinum Annual* Email + 24x7 Phone Unlimited** 4h Mon-Fri
Scope of Support: Asterisk
Product Support Period Support Description Support Cases Response Target
Asterisk SMB L1 1 or 3 Years Email + 12x5 Phone 2 48h Mon-Fri
Asterisk SMB L2 1 or 3 Years Email + 24x7 Phone 5 48h Mon-Fri
Asterisk Enterprise L3 1 or 3 Years Email + 24x7 Phone 10 4h Mon-Fri
Asterisk Enterprise L4 1 or 3 Years Email + 24x7 Phone Unlimited 4h Mon-Fri
Scope of Support: Telephony Products
Product Support Period Support Description Support Cases Response Target
Telephony Interface Cards 90 Days 12x5 Phone Unlimited 48h Mon-Fri
Asterisk Software Addons 90 Days 12x5 Phone Unlimited 48h Mon-Fri
*Switchvox subscriptions are good for one year and can renewed annually. Early, and multi-year purchases are discounted **Unlimited during business hours, 5 after hours

Thousands of companies in more than 170 countries rely on Digium phone systems.

Google
University of Pennsylvania
Yahoo!
Airship Ventures
U.S. Army
IBM