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Quality
We listen to understand and provide accurate responses.
Respect
We are honest, polite, patient, cooperative, available, and easy to do business with.
Knowledge
We know the answer or where to find it.
Building Relationships
We build relationships with channel partners and end-users alike.
| Scope of Support: Switchvox | ||||
|---|---|---|---|---|
| Product | Support Period | Support Description | Support Cases | Response Target |
| Switchvox Silver | Annual* | Unlimited | 24h Mon-Fri | |
| Switchvox Gold | Annual* | Email + 8x5 Phone | Unlimited | 24h Mon-Fri |
| Switchvox Platinum | Annual* | Email + 24x7 Phone | Unlimited** | 4h Mon-Fri |
| Scope of Support: Asterisk | ||||
|---|---|---|---|---|
| Product | Support Period | Support Description | Support Cases | Response Target |
| Single System L1 | 1 or 3 Years | Email + 12x5 Phone | 2 | 48h Mon-Fri |
| Single System L2 | 1 or 3 Years | Email + 24x7 Phone | 5 | 48h Mon-Fri |
| Multi-System L3 | 1 or 3 Years | Email + 24x7 Phone | 10 | 4h Mon-Fri |
| Multi-System L4 | 1 or 3 Years | Email + 24x7 Phone | Unlimited | 4h Mon-Fri |
| Guaranteed SLA L5 | – | Engineering with Bug Fix | – | Call |
| Scope of Support: Telephony Products | ||||
|---|---|---|---|---|
| Product | Support Period | Support Description | Support Cases | Response Target |
| Telephony Interface Cards | 90 Days | 12x5 Phone | Unlimited | 48h Mon-Fri |
| Asterisk Software Addons | 90 Days | 12x5 Phone | Unlimited | 48h Mon-Fri |
